Store Policies
The following store policies are covered below:
- Customer Service
- Payment Methods
- Return Policy
- Shipping Policy
- Cancellation Policy
Customer Service:
Celebrity Style Wigs is here to help you every step of the way. Our main goal is customer satisfaction. Please be sure to visit our Frequently Asked Questions and Help Tools area to get answers to your questions anytime. If you prefer to speak with a wig specialist directly, please contact us telephone number below.
Customer Service Phone Lines:
- Wig Specialists Email: Open a Support Ticket - Click Here. (No solicitations please)
- Wig Specialists Phone: 1-724-457-9447 or Toll Free 1-800-975-6950
- Fax: 1-866-920-8134
- Hours: Mon. - Fri. 10 - 7 p.m., Sat. & Sun 10 - 2 p.m. Est. Time (Closed Holidays)
Store and Showroom Address:
Celebrity Style Wigs
333 Rouser Road
Suite #603
Coraopolis, PA 15108
Store Hours: Mon. -Fri. 9 - 4 p.m. (Closed Weekends and Holidays)
Payment Methods:
To review our available payment methods and policies: Click Here.
Return Policy:
To Review Our Return Policy: Click Here.
Shipping and Delivery Time:
To review our shipping and delivery time frames: Click Here.
Making Changes to Your Order:
The stylist begin your order within 24-72 hours of receipt of your payment. Therefore, any changes to your order MUST BE received no later then 72 hours from the time you place your order. Any changes submitted thereafter, will be subject to a $75 change fee to cover the cost of wasted materials.
Cancellation Policy for Existing Custom Orders:
Once you place an order with us, our stylist begin working on your unit. If you wish to cancel your order, it must be done within 3 business days. Since all units, except in-stock wigs, are custom made, it may be difficult to find another customer to accept your specific customizations. Therefore, all orders that are not canceled within 3 days will be charged a 20% Restocking fee. You must send in a separate money order for the 20% restocking fee. Once we receive the restocking fee, you will receive your refund for the full amount that you paid for the unit. This Restocking fee will not be waived under any circumstances.
Disclaimer: We are not associated with any of the celebrities that are featured on our website. Furthermore, we do not claim that all of them are wearing lace front wigs. The celebrity photos are simply an illustration of how you can have your lace front wig designed. Thank you.
