PLEASE NOTE: We DO NOT Issue Refunds.
Return Exchange Policy
It is our constant endeavor to offer you the best shopping experience and to have you completely satisfied with your purchase. We adhere to very stringent compliance standards and all our full lace wigs and lace front wigs are made from absolutely natural and premium 100% remy human hair. Customer satisfaction is of paramount significance to us and therefore we have a lucidly laid out return policy to keep you informed of the procedures that govern all exchanges, returns or changes to existing orders.
We DO NOT Accept Returns for Reasons due to:
- Buyers Remorse
- Wrong Color Ordered
- Wrong Length Ordered
- Wrong Texture Ordered
- Wrong Size Ordered
Make sure you Utilize all of our Help Tools prior to ordering to ensure you order the correct item. If you still need assistance, you may call our office or open a support ticket to speak to a Wig Specialist who can guide you through the ordering process and help you make the right selections.
Call Before Returning Products:
You must open a support ticket or call our office at 1-800-975-6950 to request permission to return any product. We will document the ticket or call and issue you a Return Merchandise Authorization number (RMA) which is required for all returns.
The customer is responsible for the return shipping cost of the product or wig and the re-shipping of any exchange or repaired wig. We advise you return the unit with Signature Delivery Confirmation and Insurance, as we will not be responsible for lost packages.
You must include $12.95 with your wig for re-shipping of the exchange or repair unit.
Upon receipt of any wig, our stylist will determine if it should be repaired or replaced based on the terms and conditions outlined in this return policy.
RETURN AND EXCHANGE POLICY
Our mission at Celebrity Style Wigs is to provide you with Full Lace Wigs and Lace Front Wigs that are made from a high standard of Quality Craftsmanship and only the best Premium 100% Remy Human Hair available. Quality and customer satisfaction is very important to us. We inspect all wigs prior to shipping to ensure that they meet your specification and our high Quality Assurance standards.
We realize that purchasing a lace wig is an investment and may be difficult for some customers. We want to make sure that your shopping experience at Celebrity Style Wigs is a pleasant one that you will be very happy with. Although we do not offer refunds, we do offer our customers 72 hours (3 business days), to exchange your wig as long as the terms are met below and the wig is still in its brand new condition. Due to sanitary reasons, we do not accept returns or give exchanges for wigs that have been worn, styled, hair products applied such as glue, hair spray, shampoo etc., or that have the extra lace cut off, or the hair cut or trimmed. If for whatever reason you are not satisfied with your unit, you can send it back for an exchange of an In-Stock unit or a Custom unit that is made to fit your specifications. *Restocking fee may apply, see below.
The following Policy does not apply to Clearance or Discontinued Items which are not returnable or exchangeable.
Quality Assurance Inspection:
All wig orders go through a comprehensive Quality Assurance Inspection to ensure that all units meet our high standards of quality and that your wig order is accurate. A member of our Inspection Team signs off on all inspections prior to shipping your order.
Terms of Condition for Qualifying for Exchange or Store Credit:
If you get your wig and there is a problem, please notify us immediately within 72 hours upon receiving your unit. Call our office at 1-800-975-6950. If we are not available, you must leave a message and a specialist will return your phone call within the next business day. This is required in order to properly process your request. No Exceptions. If you meet the terms below, you will be issued a RMA Number (Return Merchandise Authorization).
DO NOT ALTER the wig in any way - read below. If you meet the below terms, we will offer you an exchange or store credit. Store credits do not expire and can be used toward another wig purchase.
We do not accept returns for buyers remorse of custom wigs meaning you picked the wrong color, length, style, texture or measured wrong. We provide many help tools and have wig specialist on hand to help with questions to avoid these types of mistakes.
We only offer exchange or in-store credit. We do not issue refunds. The 20% Re-Stocking fee will apply as outlined below.
Our stylist will determine whether the unit can be repaired or needs to be remade. Repairs can take 8-10 weeks. Remakes will take 6-8 weeks.
We CAN NOT accept returns on items that are not in their original condition and that have been altered in any way. All packaging, including wig caps, wig bag, wig label or tag, etc. must be returned with the unit. NO EXCEPTIONS. We reserve the right to refuse an exchange if the terms in our return policy are not met.
We do not accept Returns on wigs that have been altered NO EXCEPTIONS. This includes but is not limited to doing any of the following:
· DO NOT Cut the Lace
· DO NOT Tear or Rip the Lace
· DO NOT Put Glue on the Unit
· DO NOT Put products on the Unit
· DO NOT Put any chemicals on the Unit
· DO NOT dye the Unit
· DO NOT attempt to correct the problem yourself prior to calling us
· DO NOT Style or Cut the Hair of the Unit
· DO NOT Perm the Unit
· DO NOT WASH OR CONDITION the Unit
· DO NOT WEAR the Unit
· DO NOT destroy or lose original packaging including wig caps and wig bag
· Units that are damaged by customer will not be accepted under our return policy.
If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.
We DO NOT issue refunds. If you meet the terms of condition, you will receive an exchange, remake or in-store credit.
Please note: Please be careful when applying and removing your unit and always follow the care instructions that are included with your unit. We REQUIRE that you read these instructions first in its entirety prior to doing anything to your unit. We will not be responsible for units that are ripped, torn, or damaged by the customer after receipt. Units that are ripped or torn by the customer after receipt are not covered under this return policy. However, you may send your unit in for repair. Review our Repair Service by searching “Repair Service” on the website.
20% Restocking Fee may apply to returns. Units must be in their brand new condition as stated above and returned within 72 hours (3 business days) of receipt of your RMA number. (Example: Wig cost $400 - Restocking fee would be $80). We CAN NOT waive the 20% Re-Stocking fee under any circumstance. No refunds will be issued.
If you are returning a custom unit, this unit was specifically made to fit your head size and customizations and may be difficult to resale. Therefore, we do not accept returns for Buyers Remorse purchases. Please read details above.
If you are returning an In-Stock unit, you will not be charged a restocking fee if you re-order. You may return the unit for an exchange of another In-Stock unit or a Custom unit as long as you meet all the terms above. If you cancel a Inventory Stock order prior to it being shipped, a $50 Cancellation Fee will be incurred. No refunds will be issued for custom orders or returned in stock orders.
Arranging for a Return or Exchange:
As stated above, all wigs or products must be returned in their original condition - no exceptions. (Read Terms and Conditions Above)
If you are unclear on what you should be ordering – please call our Wig Specialist at 1-800-975-6950.