The following store policies are covered below:
- Customer Service
- Payment Methods
- Return Policy
- Shipping Policy
- Cancellation Policy
Celebrity Style Wigs is here to help you every step of the way. Our main goal is customer satisfaction. Please be sure to visit our Frequently Asked Questions and Help Tools area to get answers to your questions anytime. If you prefer to speak with a wig specialist directly, please contact us telephone number below.
Customer Service Phone Lines:
Wig Specialists Support Ticket: Open a Support Ticket located at bottom of site.
Wig Specialists Phone: 1-724-457-9447 or Toll Free 1-800-975-6950
Mon. - Fri. 10 - 7 p.m Eastern Time
Sat. & Sun - Closed (Closed Holidays)
Mailing Address Only:
Celebrity Style Wigs
1140 Thorn Run Road, #715
Coraopolis, PA 15108
To review our available payment methods and policies: Click Here.
To Review Our Return Policy: Click Here.
Shipping and Delivery Time:
To review our shipping and delivery time frames: Click Here.
Making Changes to Your Order:
The stylist begin designing your wig within 24-72 hours of receipt of your payment. Therefore, any changes to your order MUST BE received no later then 72 hours from the time you place your order. No changes will be accepted after this time frame. You must call our office to make changes at 1-800-975-6950.
Cancellation Policy for Existing Custom Orders:
Once you place an order with us, our stylist begin working on your unit. If you wish to cancel your order, it must be done within 3 business days. Since all units, except in-stock wigs, are custom made, it may be difficult to find another customer to accept your specific customizations. Therefore, all orders that are not canceled within 3 days will be charged a 20% Restocking fee. You must send in a separate money order for the 20% restocking fee. Once we receive the restocking fee, you will receive your refund for the full amount that you paid for the unit. This Restocking fee will not be waived under any circumstances.
We forbid the cancellation of Custom Made Wigs after 3 business days. This is in part due to wasted materials and the time and hard work that our stylist put in to designing your wig. If you cancel a custom made wig order after 3 business days you will no longer be permitted to pay for merchandise with your credit card. You may however continue to order and pay for wigs with Western Union or Money Gram.
Coupon Sales: We are not able to apply or refund money on orders that have not used coupons that were purchased prior to the coupon coming out.
Disclaimer: We are not associated with any of the celebrities that are featured on our website. Furthermore, we do not claim that all of them are wearing lace front wigs. The celebrity photos are simply an illustration of how you can have your lace front wig designed. Thank you.